We are Coliving Valentina, operating at valentinabansko.com and nomad.apartments. Our postal address is Ulitsa 15, Kapitan Petko Voivoda nr 3, 2770, Bansko, Bulgaria. You can reach us at valentinaheights@gmail.com.
Enquiries and bookings. When you submit a contact form or booking request, we collect your name, email address, and any message you include. We use this solely to respond to your enquiry.
Comments. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.
Analytics. We use basic, privacy-respecting analytics to understand how visitors use the site (pages visited, referral source, country). No personally identifiable data is stored in analytics.
We use a small number of cookies to make the site work properly:
You can control or delete cookies in your browser settings at any time. Declining analytics cookies will not affect your ability to use the site.
Pages on this site may include embedded content (e.g. booking widgets, maps, videos). Embedded content from other websites behaves in the same way as if you had visited those websites directly and may set their own cookies or collect data about you.
We do not sell, trade, or rent your personal data to third parties. We share data only where necessary to operate the service:
Enquiry and booking data is retained for up to 3 years for accounting and legal purposes, then securely deleted. If you have an account on this site you can request deletion of your personal data at any time (except data we are legally required to keep).
Under GDPR you have the right to: access the personal data we hold about you; request correction or deletion; object to or restrict processing; and data portability. To exercise any of these rights, email us at valentinaheights@gmail.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (cpdp.bg) if you believe your rights have not been respected.
We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. Continued use of the site after changes constitutes acceptance of the revised policy.
Questions about this policy? Email valentinaheights@gmail.com or write to us at Ulitsa 15, Kapitan Petko Voivoda nr 3, 2770, Bansko, Bulgaria.